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Job Description:
The SalesForce Administrator is responsible for managing, configuring, and optimizing the Salesforce platform with a focus on Service Cloud, Community Cloud and Salesforce eCommerce products. This role supports business operations by ensuring system reliability, enhancing customer engagement capabilities, optimizing ser experience, and enabling data-driven sales performance improvements.
Duties/ Responsibilities:
Salesforce Administration:
- Manage user accounts, customer accounts (Commerce), roles, permissions, and security settings.
- Handle system configuration, including custom fields, page layouts, process builder, and workflows.
- Maintain data integrity through regular audits and data cleansing.
- Manage enhancement tickets and priorities
- Manage deployments and deployment/sprint schedule
- Provide user support by troubleshooting and resolving issues.
- Perform regular maintenance, updates, and Sandbox environment(s)
Salesforce Management:
- Configure and support Service Cloud features such as case management, service queues, and customer support workflows.
- Manage and configure Community updates to Trew’s Customer Portal
- Customize Salesforce application, reports and dashboards as needed.
- Implement automation tools like Process Builder and Flow to streamline service operations.
- Oversee integrations between Salesforce and ecommerce platforms.
- Support Salesforce B2C Commerce and related applications.
- Ensure smooth operation of order management and customer service systems.
Reporting & Analytics:
- Create and maintain dashboards, reports, and performance metrics.
- Analyze system performance and provide actionable insights.
- Training & Support:
- Provide end-user training and technical support.
- Troubleshoot and resolve system issues in collaboration with IT teams.
- Project Management:
- Collaborate with stake holders to gather and document business requirements for major changes.
- Manage project implementations with partners and stakeholder assistance
- Coordinate trainings as needed
- Manage releases and updates, ensuring smooth transitions
Required Skills/ Abilities:
- Strong understanding of Salesforce best practices, configuration, data management, and CRM workflows.
- Excellent written and verbal communication.
- Familiarity with Apex, Visualforce, and Salesforce APIs.
- Strong analytical, troubleshooting and problem-solving skills
- Ability to work collaboratively with teams across multiple departments
- Detail oriented with strong organizational skills
Education & Experience:
- Bachelor’s degree in Information Technology, Business, or a related field.
- Salesforce Administrator Certification (required); additional Salesforce certifications are a plus.
- 3-5 years of proven experience managing Salesforce Service Cloud and ecommerce integrations.
- Project management experience and ability to lead implementation projects.
- Experience with third-party integration platforms (Boomi, Celigo, etc).
- Experience with telephony integrations a plus
Work Environment
This is primarily a desk-based role, requiring extended periods of sitting and computer use. While the role is mainly desk-based, mobility within the office, manufacturing facility and customer sites may be required for meetings and interactions with colleagues.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to traverse office, manufacturing facility and customer sites.
Trew EEO Statement
Trew and its companies are an equal opportunity employer. Applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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