Gemini Field Application Engineer

About us:

At Ouster, we build lidar sensing technology. These sensors and accompanying software drive generational innovation cycles in industrial automation, autonomous vehicles, security, safety, crowd analytics systems, and smart cities. We have a market-leading product line of lidar sensors and are expanding our offering to include the perception software that makes 3D lidar data actionable to our customers. We believe our 3D lidar technology will serve as the foundation of tomorrow’s infrastructure, improving the capabilities of nearly every device or team that depends on cameras today. We are publicly traded on the NYSE, with an annual revenue run rate of >$100M, and are growing rapidly. 

About the Role:

We’re seeking a talented and experienced Field Applications Engineer to join our team. In this role, you will be responsible for providing technical pre-sales and post-sales support to our customers, focusing on our Gemini Detect perception solutions. You will work closely with sales teams, customers, and internal engineering teams to ensure the successful deployment and ongoing support of our products. This role is for someone looking to transform various industries with revolutionary lidar sensing and perception technology.

Responsibilities:

Technical Pre-Sales:

• Conduct technical presentations and demonstrations of our Gemini Detect perception solutions to potential customers
• Assess customer requirements and recommend appropriate solutions
• Collaborate with sales teams to develop and execute effective sales strategies
• Provide technical expertise to create accurate and compelling proposals

Post-Sales Support:

Aid the Customer Success and Support teams in:

• Providing on-site and remote technical support to customers
• Troubleshooting and resolving complex technical issues
• Conducting system installations and configurations
• Deliver training and education to customers on our Gemini Detect perception solutions

Customer Relationship Management:

• Build and maintain strong relationships with customers.
• Proactively identify and address customer needs and concerns
• Provide timely and effective communication to customers

Technical Expertise:

• Stay up-to-date on the latest technologies and trends in perception and analytics.
• Maintain a deep understanding of our Gemini Detect perception products and solutions
• Contribute to the development of technical documentation and training materials

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in a field applications engineering or technical sales role
• Strong technical knowledge of perception systems and data analytics, including:
  • Expertise in 3D lidar data processing and analysis.
  • Experience with crowd analytics, traffic systems, real-time monitoring systems, or safety applications.
  • Understanding of sensor fusion techniques and applications.
  • Familiarity with machine learning and computer vision concepts related to perception.
  • Experience with network protocols and architectures, including VLANs, firewalls, and multicast, as they apply to real-time data streaming and management between sensors and servers.
• Excellent problem-solving and troubleshooting skills
• Strong communication and presentation skills
• Ability to travel as needed
• A bias towards action and ownership

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and supportive work environment.
• The chance to work with cutting-edge lidar perception technologies.

If you are a passionate and motivated individual with a strong technical background and a customer-centric approach, we encourage you to apply. 

Ouster is an equal-opportunity employer. We value all types of diversity and encourage applications from all qualified individuals. We understand that there may be a confidence gap, so please apply even if you don’t feel you meet all the qualifications!